Question 1

How far in advance should I order?

Accepted Answer

I recommend enquiring 6–12 weeks before you need your stationery, particularly for printed items.

Question 2

Can you arrange printing?

Accepted Answer

Yes. I can design your stationery and arrange professional printing (this would incur an additional fee), or provide print-ready artwork if you prefer to print elsewhere.

Question 3

Is everything bespoke?

Accepted Answer

Yes. Every wedding is designed around your style, colour palette and wording, making each suite unique to your celebration.

Question 4

Do you offer matching signage?

Accepted Answer

Yes. Invitations, menus, welcome signs, seating plans, place cards and other on-the-day stationery can all be designed as a coordinated collection.

Question 5

Do I need to provide the item?

Accepted Answer

No. You can either send your own item or ask me to source it for you, depending on the product. If I source the product this would incur an additional fee.

Question 6

How long does engraving take?

Accepted Answer

Standard turnaround is 5–10 working days from design approval. If you need it sooner, please enquire about rush availability.

Question 7

Can I choose the wording?

Accepted Answer

Absolutely! Names, dates, short messages and meaningful phrases can all be personalised in my signature engraving style. Personalisation exceeding 4 words is classed as a complex engraving and is priced accordingly.

Question 8

Do you engrave items not listed on the website?

Accepted Answer

Yes. If your item is suitable for engraving, I'd be happy to discuss a bespoke request.

Question 9

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged in transit, please contact me within 48 hours of delivery with photographs of the item and packaging. I'll work with you to resolve the issue as quickly as possible.

Question 10

What if there's an error with my personalisation?

Accepted Answer

Every order is engraved using the wording provided at the time of purchase, so please check names, dates and spelling carefully before submitting your order. If I've made an engraving error, I'll replace the item at no cost to you.

Question 11

Can personalised items be returned?

Accepted Answer

As each item is made to order and personalised especially for you, personalised items cannot be returned or exchanged unless they arrive damaged or there is an error on my part.

Bespoke Design Process

Services & Pricing

from £70

from £55

from £65

from £45

from £25

from £210

Frequently Asked Questions